Terms of service

User Agreement

By accessing and using LilaVerve.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our website and services related to the purchase of Everyday Casual, Party & Evening Wear, Activewear, and Office Wear products.

You must be at least 18 years old to make purchases on our platform. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.

All purchases are subject to product availability and we reserve the right to limit quantities, refuse service, or cancel orders at our discretion.

Limitation of Liability

LilaVerve shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. This includes, but is not limited to, damages for lost profits, data, or other intangible losses.

Our total liability for any claims related to our services or products shall not exceed the amount you paid for the products in question. This limitation applies regardless of the legal theory on which the claim is based.

We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, acts of government, or technical issues.

Intellectual Property Protection

All content on LilaVerve.com, including but not limited to text, graphics, logos, images, product designs, and software, is the property of LilaVerve or our content suppliers and protected by international copyright laws.

The LilaVerve name, logo, and all related product and service names are trademarks of LilaVerve. You may not use these marks without our prior written permission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, or services without express written permission from LilaVerve.

Refund Policy

We accept returns and provide refunds for items within 30 days of delivery. To be eligible for a return, items must be unused, in original packaging, and with all tags attached.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Once your return is received and inspected, we will process your refund to the original payment method.

The following items are not eligible for return:

• Items without original tags
• Used or damaged merchandise
• Final sale items
• Personalized products

Shipping costs for returns are the responsibility of the customer, unless the return is due to our error or defective products.

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the jurisdiction where LilaVerve is headquartered.