Refund policy
At LilaVerge, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with our straightforward refund policy.
Refund Eligibility Period
You may request a refund within 30 days from the date of receipt for items in the following categories:
- Everyday Casual
- Party & Evening Wear
- Activewear
- Office Wear
Refund Conditions
To be eligible for a refund, your item must meet the following criteria:
- Unworn, unwashed, and in original condition
- Original tags and packaging intact
- Accompanied by the original receipt or proof of purchase
- Not classified as final sale or clearance items
Refund Process
- Contact our customer service team at [email protected] to initiate your refund request
- Include your order number and reason for return in your email
- You will receive return instructions and a shipping label if applicable
- Once we receive and inspect your returned item, we will process your refund
Refund Processing Time
Refunds are typically processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
Non-Refundable Items
- Items marked as final sale or clearance
- Gift cards
- Items damaged due to customer misuse or wear
- Personalized or custom-made items
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or defective merchandise.
Need Assistance?
For any questions regarding our refund policy or to initiate a return, please contact us at [email protected]. Our customer service team is available to assist you with any concerns.