Privacy policy
At LilaVerve, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website and purchase our fashion products across Everyday Casual, Party & Evening Wear, Activewear, and Office Wear categories.
Information We Collect
We collect the following types of information:
- Personal Identification Information: Name, email address, shipping address, and phone number when you make a purchase
- Payment Information: Credit card details processed through secure payment gateways (we do not store full payment card information)
- Technical Data: IP address, browser type, device information, and cookies
- Usage Data: Pages visited, products viewed, and shopping behavior patterns
- Communication Data: Correspondence when you contact our customer support
How We Use Your Information
Your information is used for the following purposes:
- Process and fulfill your orders for our fashion collections
- Provide customer support and respond to inquiries
- Send order confirmations, shipping notifications, and tracking information
- Improve our website functionality and user experience
- Prevent fraud and enhance security measures
- Comply with legal obligations and regulations
- Send marketing communications (only with your explicit consent)
Data Storage and Retention
We store your personal data on secure servers and retain it only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years to comply with tax and legal requirements.
Data Protection Measures
We implement comprehensive security measures to protect your data:
- SSL encryption for all data transmissions
- Secure payment processing through PCI-DSS compliant providers
- Regular security assessments and vulnerability testing
- Limited access to personal data to authorized personnel only
- Data anonymization where appropriate for analytics
Third-Party Data Sharing
We may share your information with trusted third parties only for specific purposes:
- Shipping carriers for order delivery
- Payment processors for transaction completion
- Analytics providers to improve our services
- Legal authorities when required by law
We ensure all third parties maintain appropriate data protection standards.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data we hold
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing of your data
- Request data portability
- Withdraw consent for marketing communications
International Data Transfers
As an international e-commerce business, your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and provide adequate protection for your information.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: [email protected]