Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) for all orders. Delivery times may vary during peak seasons and are calculated from the date your order is shipped.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 10-14 business days. Additional customs fees and import duties may apply depending on your country's regulations.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor your package's journey.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original condition with tags attached. Everyday Casual, Office Wear, and Activewear items must be unworn and unwashed. Party & Evening Wear items must be returned with original protective packaging.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method.
Products & Sizing
How do I choose the right size?
Each product page includes detailed size charts with measurements for bust, waist, hips, and length. We recommend comparing your measurements with our size chart for the best fit. For Activewear, consider sizing up for comfort during movement.
What materials are used in your clothing?
We use high-quality materials suitable for each category: breathable cotton and blends for Everyday Casual, luxurious fabrics for Party & Evening Wear, performance materials for Activewear, and professional blends for Office Wear. Detailed fabric information is available on each product page.
Are your products true to the images shown?
We strive to represent our products accurately. However, colors may vary slightly due to monitor settings and lighting conditions during photography.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems to ensure your information remains protected.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We do not store your complete payment details on our servers.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
Do you offer styling advice?
Absolutely! Our fashion experts can provide styling recommendations for any occasion. Email us at [email protected] with your style preferences and event details for personalized suggestions.
Can't find the answer you're looking for? Our customer service team is here to help at [email protected].